Return & Refund Policy

At Skingloss.online, we want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect product, please contact us so we can help resolve the issue.

Return Eligibility

You may request a return or replacement if:

• You received the wrong product.

• The product arrived damaged or defective.

• The product is missing from your order.

• The product has a manufacturing issue.

Products must be unused and in their original packaging, where applicable.

Non-Returnable Items

We generally do not accept returns for products that have been opened, used, or damaged after delivery due to customer handling.

Return Request

Please contact us within 3 days of receiving your order if there is an issue.

For return or replacement requests, provide:

• Your order number

• Your name and contact number

• A description of the issue

• Clear photos/videos of the product and packaging

Refunds

Once your return request is reviewed and approved, we will inform you about the refund or replacement process.

If a refund is approved, the refund will be processed through the applicable payment method or another mutually agreed method.

Exchange / Replacement

If you receive a damaged, defective, or incorrect product, we may offer a replacement instead of a refund, subject to product availability.

Return Shipping

If the return is due to an incorrect, damaged, or defective product received from us, Skingloss.online may cover the applicable return shipping cost.

For other return requests, shipping charges may be the customer's responsibility.

Order Cancellation

Orders can be cancelled before they are dispatched. Once an order has been shipped, cancellation may not be possible.

Contact Us

For any return, refund, or replacement-related questions, contact us:

Skingloss.online
Phone/WhatsApp: 03240908139

We reserve the right to review each return or refund request individually and make a decision based on the condition of the product and the circumstances of the request.