Shipping Policy

Effective Date: August 15, 2026

At Skingloss.online, we aim to make your order delivery process simple and reliable.

1. Order Processing

Orders are usually processed and prepared for dispatch within 1–2 business days after the order is confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

2. Delivery Time

Estimated delivery time is generally:

• Major Cities: 2–4 business days

• Other Areas: 3–7 business days

• Remote Areas: Delivery may take longer depending on courier service availability.

Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated to the customer before order confirmation.

Any free-shipping promotion will be subject to the terms of that specific offer.

4. Order Confirmation

After placing an order, our team may contact you by phone or WhatsApp to confirm your order and delivery details.

Please provide an accurate name, phone number, and complete shipping address to avoid delivery issues.

5. Tracking

Where tracking is available, customers may receive tracking information after their order has been dispatched.

You can contact us if you need assistance with your shipment.

6. Delayed or Lost Orders

While we work with courier services to deliver orders on time, delays can occasionally occur.

If your order is significantly delayed or appears to be lost, please contact us so we can assist you in checking the shipment status.

7. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional delivery charges may apply for re-shipping.

8. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible and provide clear photos or videos of the package and product.

We will review the issue according to our Return & Refund Policy.

9. Contact Us

For shipping-related questions, please contact:

Skingloss.online
Phone/WhatsApp: 03240908139